The platelet compartment is validated for one unit, any additional would need to pass individual validation tests.

Yes, inside the platelet compartment.

Please follow the cleaning instructions here

If your cooler is no longer on the website, it is most likely discontinued. Contact sales@flymaxq.com for additional support.

For validating the cooler, we recommend using a data logger with an external probe for tests. Recommended logger.In case, you want to use the data logger without a probe, an alternative will be to place the logger body between two units of payload and use a rubber band to keep them together. This may result in variance in the data collected using this method compared to the data presented in MaxQ’s validation guide.

We recommend that fully charged coolants be used each time a cooler is sent out of the blood bank.

If the cooler can be validated using the gel packs then they can be used even after their expiration date. The expiration date is provided to let the user know that the gel packs may not be at their optimal state and may require replacements.

Yes, all gel packs can be bought separately in sets.

If your transplant center received organs in a LifeSafe container, please email sales@flymaxq.com or call 405-466-5629 to initiate a return. One of our logistics partners will pick up the container within 2–3 business days.

No. LifeSafe is not an FDA-approved medical device. It is a validated organ transport container designed to maintain optimal conditions during shipment.

No. OPOs and transplant centers can continue to follow their existing triple-barrier organ packing protocols. The packed organ is then placed inside the LifeSafe container.

No. LifeSafe is a fully validated passive cooling system. It does not require external power or on-board batteries to maintain temperature performance.

LifeSafe has been validated to maintain precise cold storage conditions for extended transport durations (time varies by configuration). For detailed performance specifications, please contact our team.

Yes. LifeSafe is designed for repeated use and can be easily cleaned and sterilized between shipments, reducing waste compared to single-use alternatives.

Not at this time. The MaxConnect application is only available in the iOS and Android mobile platforms.

Once MaxQ receives an order for a recalibration, we will fulfill the order and send a new sensor with a return label to send the old sensor back. The user will have 7 days to return the old sensor or will be charged for an additional sensor.

The MaxConnect app needs to be connected to the internet to work either using WiFi or cellular connection. Check to see if your device is connected and you are able to browse the internet. If the device internet is working fine, then it is likely that your hospital IT team is blocking the server access. Please connect us to your IT team by copying support@flymaxq.com and we are happy to work with your IT team to enable access.